For Professionals
Celeste 101 Care works with families and professionals involved in supporting adults who may benefit from domiciliary care.
We aim to provide clear communication, appropriate assessment and person-centred support.
Who can make a referral?
We welcome enquiries from individuals, family members, social workers, commissioners, healthcare professionals and other people involved in someone’s care.
Our referral process
1. Initial enquiry — Contact Celeste 101 to discuss the person’s circumstances and potential support requirements.
2. Information gathering — We gather information needed to understand the person’s needs, preferences, risks, routines and desired outcomes.
3. Initial assessment — We assess whether Celeste 101 has the appropriate staff, skills, training, time and resources to provide safe and suitable support.
4. Personalised support plan — Where we can safely meet the person’s needs, we work with the individual and relevant people to develop appropriate care and support arrangements.
5. Review — Support is reviewed to ensure it continues to meet the person’s needs and goals.
What information may be required?
Information may include:
- Name, age and contact details
- Address
- Emergency contact information
- Care and support needs
- Health conditions
- Mobility needs
- Medication support requirements
- Communication needs
- Mental capacity information where relevant
- Safeguarding concerns and identified risks
- Personal care requirements
- Daily routines
- Cultural or personal preferences
- Current support arrangements
- Desired outcomes and goals
Only collect sensitive information through an appropriate secure referral process rather than asking people to post it publicly through a basic website contact form.
Making sure the service is right
We believe it is important to make sure that the support we provide is safe and appropriate for each individual.
If we believe we can meet someone’s needs, we will work with them to develop suitable support arrangements.
If their needs fall outside what we can safely provide, we will be honest about this and, where possible, signpost them towards a more appropriate service.
Discuss a referral
Telephone: 07511 832382
Email: celeste101biz@gmail.com
Contact hours: 9am–5pm